Compliance & Impartiality Statement

ACS Certifications (Pvt) Ltd maintains strict impartiality in all activities. Management commits to act impartially, to identify and manage any threats to impartiality on a continuous basis.

Impartiality

Confidentiality

In line with ISO/IEC 17021-1:2015 Clause 8.4, all information obtained or created during the certification process is treated as confidential. ACS Certifications (Pvt) Ltd and all personnel, including contracted auditors, are bound by written confidentiality undertakings. Client information is not disclosed to any third party without prior written consent, except where required by law, by UKAS, or by Amtivo Group (UK) for accreditation oversight purposes, in which case the client will be notified in advance unless prohibited by law.

Publicly Available Information

In accordance with ISO/IEC 17021-1:2015 Clause 8.1, the following information is made publicly available on this website or via Amtivo Group (UK): the scope of accredited certification services, the certification process, rules governing the use of certification marks, and the procedures for handling complaints, appeals, suspensions, withdrawals, and reductions of certification scope.

Certified clients are authorised to use the Amtivo Group certification mark and the UKAS accreditation symbol strictly in accordance with the Amtivo Group Certification Regulations available at www.amtivo.com. The certified management system shall always be described as certified by Amtivo Group (UK). Any misuse of the certification mark, accreditation symbol, or misleading statement about certification scope may result in suspension or withdrawal of the certificate and, where applicable, legal action.

The Amtivo certification mark and UKAS symbol must not be applied to products, product packaging, or any other way that may be interpreted as product certification.

Use of Certification Marks & Logos

Suspension, Withdrawal & Reduction of Certification

In accordance with ISO/IEC 17021-1:2015 Clause 9.6, Amtivo Group (UK) may suspend, withdraw, or reduce the scope of a certificate where:

• The client’s certified management system has persistently or seriously failed to meet certification requirements

• The client does not allow surveillance or recertification audits to be conducted at the required frequencies

• The client has voluntarily requested a suspension

• The client has breached the certification agreement, including misuse of the certification mark

A list of suspended and withdrawn certificates is maintained and is available on request to interested parties, in line with UKAS and Amtivo Group requirements.

Certified clients are authorised to use the Amtivo Group certification mark and the UKAS accreditation symbol strictly in accordance with the Amtivo Group Certification Regulations available at www.amtivo.com. The certified management system shall always be described as certified by Amtivo Group (UK). Any misuse of the certification mark, accreditation symbol, or misleading statement about certification scope may result in suspension or withdrawal of the certificate and, where applicable, legal action.

The Amtivo certification mark and UKAS symbol must not be applied to products, product packaging, or any other way that may be interpreted as product certification.

Customer Feedback, Complaints & Appeals